Facilitated conversations

Facilitated conversations are a conflict-resolution process where a professional helps parties find a mutually-agreed path forward

Kathy Elliott

Mediation Lead

What is a facilitated conversation and how can it help?

Amica offer a Facilitated Conversation when there is a breakdown of communication between colleagues in a psychologically safe environment.

Intended to be an early intervention, it can help prevent the situation escalating further.

The Facilitator will help guide those involved to work collaboratively to seek a solution to the conflict.

A facilitated conversation is designed to provide both parties an opportunity to discuss issues in a constructive way and mutually agree a way forward, which works for everyone involved.

Confidentiality is a key part of the conversation and no reports will be sent to management teams or HR, unless both parties specify and agree on what might be shared on the day.

Three reasons Facilitated Conversations are so successful

Confidentiality

Information of a private or sensitive nature is often disclosed and confidentiality agreements are signed by all parties prior to mediation taking place. Information obtained in the conversation is not disclosed to others without your express consent.

Impartiality

We remain completely impartial throughout the entire process. There will be no favouritism shown to either party and they will ensure that everyone has the opportunity to speak without interruption.

Future-focused

Although it will probably be necessary to discuss what’s happened in the past, the facilitator will ensure that this is done in a respectful and non-confrontational manner. They will also encourage all parties to focus on the future and what they would like to change about their working relationships.

How it works and what to expect

Open communication

Honesty is key. Feel free to express your thoughts and concerns openly, knowing that this is a safe space.

Respect each other

It’s important to listen to each other and offer mutual respect even when disagreements arise. It is ok to have differing views and opinions.

Active participation

Your engagement in the process is crucial. Be open to share and actively participate.

Maintain confidentiality

Respect and confidentiality of the process. What is shared in the conversation stays within the conversation.

Be open to different to perspectives

Being open to ideas and perspectives that differ from yours can lead to constructive outcomes.

Follow up session

Most conversations are completed on the day, however we are able to offer further support and follow up as appropriate, and offer a review in 4-6 weeks if helpful.

Remember. The goal of the work is to improve relationships and foster a more positive, productive working environment. By adhering to these guidelines, we can work towards resolving interpersonal and team conflicts constructively.

Are you a manager and interested in setting up a facilitated conversation? Contact our admin team on 0116 254 4388 option 1 and we'll set things up for you