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Privacy Policy

This privacy policy is intended to inform you how we gather, define, and use personal information collected via the website such as your name, address, telephone number and email address. All your personal Information will be used in accordance with the Data Protection Act 1998 and General Data Protection Regulation 2018.

Information collection

We may collect information about you when you request any information about us or our services, submit your personal details and/or complete any forms or chat box sessions on the website.

The transmission of information via the personal information forms on this website is done via a secure mechanism that encrypts the data being transferred and is only readable to us the recipient. Once we have received your information we will use strict procedures and security features to prevent unauthorised access.

While we are confident that data submitted via our website is secure we do advise that this is generally not the case for all websites on the Internet and you are advised to check the security of the site when using online forms to help protect your personal data and any transmission of personal data via websites is at your own risk.

Please be advised that our security does not apply to emails you send to us and only to information or messages sent via our online forms and chat feature. 

Amica (based at Leicester’s Hospitals) will never collect personal information about you without your knowledge, and will only use that information for a known reason. Information provided will not be passed to outside organisations, agencies or individuals, unless there is a legal requirement to do so.

This website may from time to time contain links to and from third party websites. If you follow a link to these websites, please note that they have their own privacy policies and will be subject to separate terms and conditions. We do not accept any responsibility or liability for these sites.

Further information about the use of cookies and the gathering of information by third parties can be found within our terms of use statement.

We may collect and process the following data about you:

  • Information that you provide by filling in forms and chat box sessions on our website. This includes information provided at the time of submitting your contact details, completing application forms or requesting further information about our services 

The Information we collect about you may be used to:

  • Contact you in response to any general or specific enquiries made by you
  • Process any application submitted by you 
  • Ensure content from our website is presented in the most effective manner for you and your computer
  • We may analyse statistical trends based on responses to forms etc. to help to improve services; however, this analysis will not include identifiable personal information.

Do you need to speak to someone?

Contact us now via our online form.
Amica Clients may also contact us through our dedicated helpline.

(Please note: When contacting Amica please be aware that the number for an administrative enquiry
is 0116 2586752 also that Amica provides counselling emotional and psychological support but not policy advice)