This privacy policy outlines how we collect, use, and protect your personal data when you interact with our website. We are committed to ensuring your information is secure and used in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

1. Who We Are

Amica is part of University Hospitals of Leicester NHS Trust (UHL), and we act as the Data Controller for the personal data you provide via this website.

The Trust is registered with the Information Commissioner’s Office (ICO), registration number: Z7882058.

If you have questions about how your data is used, you can contact the Data Protection Officer at:

Information Governance Team
University Hospitals of Leicester NHS Trust
Email: informationgovernance@uhl-tr.nhs.uk

 

2. What Personal Data We Collect

We may collect the following personal data when you interact with our website:

• Name

• Email address

• Telephone number

• Postal address (if provided)

• Employer and department

• IP address and browser/device information

• Content of messages submitted via contact forms or chat sessions

We do not knowingly collect or process special category data (e.g., health or ethnicity) through this website unless explicitly required and consented to for a specific service purpose.

 

3. How We Collect Your Data

We collect data when you:

• Complete contact forms or use the chat function

• Apply for services or submit a request

• Ask for information or support

• Browse our website (via analytics or cookies)

 

4. Lawful Basis for Processing

Under the UK GDPR, we will only process your personal data where we have a lawful basis. This may include:

• Consent – You have given clear consent for us to process your personal data

• Contract – Processing is necessary to perform or enter into a contract with you

• Legal obligation – Processing is necessary to comply with the law

• Legitimate interests – Processing is necessary for our legitimate interests (e.g., improving services), unless overridden by your rights

 

5. How We Use Your Data

We may use your personal data to:

• Respond to your enquiries

• Provide services you have requested

• Improve and personalise website content and functionality

• Process applications or feedback

• Conduct anonymised analysis to enhance services

We will never sell your personal data or use it for unrelated marketing without your permission.

 

6. Data Security

Data transmitted via our website forms is encrypted (via HTTPS) and securely stored. Only authorised staff can access this data. While our online forms are secure, standard email is not encrypted – so please avoid sending sensitive personal data via email.

We take appropriate technical and organisational steps to prevent unauthorised access, loss, or misuse of your data.

 

7. Sharing Your Data

We will not share your personal data with third parties unless:

• You have provided explicit consent

• It is required to deliver a service to you

• We are legally obligated to share the information

• There is a vital interest (e.g., risk of harm)

Any third-party processors we use (e.g., web service providers) are subject to strict data protection requirements.

 

8. International Data Transfers

Your personal data is not routinely transferred outside the UK. If this ever becomes necessary (e.g., through a third-party IT provider), appropriate safeguards will be in place to ensure its protection in accordance with UK data protection laws.

 

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet any legal or regulatory obligations. This may vary depending on the type of data.

 

10. Your Rights

Under the UK GDPR, you have the following rights:

• To access your personal data

• To request correction of inaccurate data

• To request erasure (“the right to be forgotten”)

• To restrict or object to processing

• To data portability

• To withdraw consent (where applicable)

• To lodge a complaint with the Information Commissioner’s Office (ICO)

You can exercise these rights by contacting the Information Governance Team at the details above.

More information is available at: www.ico.org.uk

 

11. Cookies and Analytics

We use cookies to improve the user experience on our site. These may collect anonymous usage statistics and help us analyse trends. For full details, please see our Cookie Policy.

 

12. External Websites

Our website may contain links to third-party websites. We do not accept responsibility for the privacy practices of these other sites. Please refer to their privacy policies when visiting them.