We care for clients and treat each other with kindness, dignity, and respect 

• We practise kindness in our everyday actions – speaking, listening, and behaving with warmth, empathy, and consideration

• We treat everyone with dignity by providing privacy when it is needed and wanted and speaking with everyone as equals

• We are civil and respectful of every person, and we take the time to listen

We are proud of what we do, are responsible for our actions, and continuously improve to be the best we can be

• We are proud of what we do by recognising and celebrating what we do well

• We take responsibility for the safety and wellbeing of our clients, ourselves and each other and have the courage to say ‘sorry’ if we fall below our high standards  

• We continuously improve by creating a workplace where everyone can learn from each other and our client’s voice  

We promote fairness and equity, celebrate diversity, and challenge discrimination where we find it

• We promote fairness and equity, by treating people how they would like to be treated

• We celebrate diversity by embracing our cultural differences  

• We are not afraid to challenge discrimination and speak up when we see something that is unfair