Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit certain web pages. They are widely used to make websites work, or work more efficiently, as well as to provide information to the website owner.

Cookies cannot harm your device, and we do not store personally identifiable information in any cookies we create.

How We Use Cookies

We use cookies on this website to:

• Enable basic functionality such as forms and search features

• Remember your preferences during and between visits

• Collect anonymised website usage data via Google Analytics to improve site performance

• Understand how users interact with the site to identify areas that may need development or support

We only use cookies when necessary for the site to function properly or when they help improve your user experience.

Examples of where cookies may be used include:

• When submitting feedback or contact forms, some technical information is stored to validate your submission

• When using search tools to improve your browsing experience

• When monitoring errors or broken links across the site

Types of Cookies We Use

We do not use cookies for marketing or advertising purposes.

Google Analytics

We use Google Analytics to gather anonymised statistics about how the site is used, such as:

• Which pages are visited

• How long users stay on each page

• Where visitors are coming from

This helps us improve the performance, usability, and content of the site. Google Analytics uses cookies to track this activity but does not collect personal information.

If you wish to opt out of Google Analytics tracking across all websites, you can install the following browser add-on:
 Google Analytics Opt-Out Browser Add-on

Crisp chat box

Cookies are necessary for our chatbox to function; they are needed to restore the chat session and messages of a chatbox visitor when browsing between website pages and/or coming back on the website a few days after.

• Crisp chose cookies over LocalStorage or SessionStorage because this is the only technical solution allowing them to keep the chat consistent across customer domains and subdomains
• Cookies have a default expiration time of 6 months, which is renewed if and when a visitor comes back to the website and loads the chatbox.
• Cookies bind a visitor to a single session. If that session contains messages, it is permanent (unless deleted by Amica); otherwise the session is temporary and is destroyed 30 minutes after the last website access.
• Cookies are not used for tracking purposes. They are solely used to bind a visitor to a server-side session storage, which is then used for messaging purposes, in the event either the visitor or a wellbeing advisor starts a conversation.
• Your IP address is stored in the server-side session storage that’s bound to the cookie. If you leave without using the chatbox messaging features, the session (and thus the IP address) will be automatically removed from Crisp servers upon session expiration (ie. 30 minutes after last access; as stated above).
• Your IP address is kept indefinitely in the event you started a chat session. Crisp are legally required by the law of France to log those IPs in the event of a legal request (for a minimum duration of 1 year). Though, Crisp keep those IP address longer as Crisp need to aggregate them to protect their chatbox service against botnets and spam attacks, which occur frequently. The Crisp service could not function at the level its customers expect without statistics on those collected IP.
  

Managing Cookies

Most modern browsers allow you to control cookies through their settings. You can:

• Accept all cookies

• Be notified when a cookie is issued

• Block some or all cookies

• Delete cookies after a session or at a scheduled time

Please note: If you disable cookies, some parts of the site may not function as intended (e.g., forms or chat box), but you will still be able to browse general content.

For help with enabling or disabling cookies in your browser, visit:  All About Cookies – Browser Settings Guide

Changes to This Policy

We may update this policy occasionally to reflect changes in legislation or our use of cookies. You are advised to review this page periodically to stay informed.