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Amica provides counselling emotional and psychological support but not policy advice
This privacy policy outlines how we collect, use, and protect your personal data when you interact with our website. We are committed to ensuring your information is secure and used in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Amica is part of University Hospitals of Leicester NHS Trust (UHL), and we act as the Data Controller for the personal data you provide via this website.
The Trust is registered with the Information Commissioner’s Office (ICO), registration number: Z7882058.
If you have questions about how your data is used, you can contact the Data Protection Officer at:
Information Governance Team
University Hospitals of Leicester NHS Trust
Email: informationgovernance@uhl-tr.nhs.uk
We may collect the following personal data when you interact with our website:
Name
Email address
Telephone number
Postal address (if provided)
Employer and department
IP address and browser/device information
Content of messages submitted via contact forms or chat sessions
We do not knowingly collect or process special category data (e.g., health or ethnicity) through this website unless explicitly required and consented to for a specific service purpose.
We collect data when you:
Complete contact forms or use the chat function
Apply for services or submit a request
Ask for information or support
Browse our website (via analytics or cookies)
Under the UK GDPR, we will only process your personal data where we have a lawful basis. This may include:
Consent – You have given clear consent for us to process your personal data
Contract – Processing is necessary to perform or enter into a contract with you
Legal obligation – Processing is necessary to comply with the law
Legitimate interests – Processing is necessary for our legitimate interests (e.g., improving services), unless overridden by your rights
We may use your personal data to:
Respond to your enquiries
Provide services you have requested
Improve and personalise website content and functionality
Process applications or feedback
Conduct anonymised analysis to enhance services
We will never sell your personal data or use it for unrelated marketing without your permission.
Data transmitted via our website forms is encrypted (via HTTPS) and securely stored. Only authorised staff can access this data. While our online forms are secure, standard email is not encrypted – so please avoid sending sensitive personal data via email.
We take appropriate technical and organisational steps to prevent unauthorised access, loss, or misuse of your data.
We will not share your personal data with third parties unless:
You have provided explicit consent
It is required to deliver a service to you
We are legally obligated to share the information
There is a vital interest (e.g., risk of harm)
Any third-party processors we use (e.g., web service providers) are subject to strict data protection requirements.
Your personal data is not routinely transferred outside the UK. If this ever becomes necessary (e.g., through a third-party IT provider), appropriate safeguards will be in place to ensure its protection in accordance with UK data protection laws.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet any legal or regulatory obligations. This may vary depending on the type of data.
Under the UK GDPR, you have the following rights:
To access your personal data
To request correction of inaccurate data
To request erasure (“the right to be forgotten”)
To restrict or object to processing
To data portability
To withdraw consent (where applicable)
To lodge a complaint with the Information Commissioner’s Office (ICO)
You can exercise these rights by contacting the Information Governance Team at the details above.
More information is available at: www.ico.org.uk
We use cookies to improve the user experience on our site. These may collect anonymous usage statistics and help us analyse trends. For full details, please see our Cookie Policy.
Our website may contain links to third-party websites. We do not accept responsibility for the privacy practices of these other sites. Please refer to their privacy policies when visiting them.
Amica provides counselling emotional and psychological support but not policy advice